copacetic \kō-pə-‘se-tik\ : in excellent order; satisfactory; cool
Copacetic Beauty Lounge is located in the heart of the North Hills in Pines Plaza. It's a collaboration of long-time friends, Nikki James and Missy Browning, who needed to work together again in a gorgeous work space with a laid back atmosphere surrounded by hand-picked stylists: a mix of decades of experience and fresh, young minds building their careers in this industry that we don’t only sincerely enjoy but respect. We would like our crew to be as diverse as our clientele. Welcome.
Credit card on file - All new clients booking services that require longer than an hour MUST give a nonrefundable $100 deposit over the phone which will go toward the total of your services once completed OR come in for a complimentary consultation first. Then this leads to our new policy as of March 2018. ALL new and existing clients must sign off on our policies and provide a credit card to have on file that will only be used in accordance with our cancellation and no show policies below. We have invested in the highest security level for credit card number storage and merchant services processing. Our systems are PCI Level 1 compliant which is the highest form of credit card security in the industry. All the systems are hard wired and not available on WIFI as well. This simply means that all your credit card info is encrypted and stored in our top notch integrated payment system platform. We do not store any “hand written” or printed data on location and anything visible to our staff is only the last 4 digits of the account number once swiped or manually keyed in. Long story short, we are PCI DSS compliant through First Data’s secure eCommerce.
Cancellation policy – We ask that you respect our time as we respect yours and in doing so please cancel AT LEAST within 24 hours. Last minute things do come up and emergencies happen; however, we reserve the right to charge your credit card on file 50% of the menu prices of the total of the services you are scheduled for. The stylists need an appropriate amount of time to fill the appointment time that was reserved for you.
No show policy - First time bailing with no call is just rude. If it is the second time, unfortunately we will have to no longer take you as a client. We take respect for other people's time very seriously and our stylists are not making any money when their chair is empty. We also reserve the right to charge your credit card on file 50% of the menu prices of the total of the services you were scheduled for if you do not show.
Redo policy – We stand behind our work and most definitely would like for you to make us aware of any concerns so we may make adjustments. These adjustments need to be within 2 weeks of your original visit, preferably with your original stylist. Another stylist can assist you if there is a comfort issue or scheduling conflict.
Kid policy – Let's all be real here. We understand that sometimes your kids have to be with you during your appointment, but also understand that most of our clients take the time at Copacetic to not only get great hair but also to relax and unwind. We welcome kids that aren't climbing on the furniture or raising general hell throughout the salon; please be considerate of other paying clients and our staff as they work. *kids (under 12) are not permitted in the Skin & Soul location*
We accept cash money of course as well as checks, Master Card, Visa, Discover, and Amex. Tips may not be added to credit card transactions. Thank you.
** There are two ATMs in Pines Plaza for your convenience.**
1130 Perry Highway, Pittsburgh, PA 15237
please note: We are closed for major holidays and educational events throughout the year.